Frequently Asked Questions

cdajl FAQ — all your questions answered in one place

From opening an account to withdrawing via bKash — find detailed answers to all your questions about cdajl right here.

cdajl is a trusted online gaming platform for Bangladesh. Whether you are new or experienced, every player has questions. On this FAQ page we have provided detailed answers on five topics — account registration, deposits and withdrawals, game rules, bonus offers, and safe gaming. If you cannot find the answer to your question, our 24/7 live chat support is always ready.

Account and Registration

Account questions

To open an account at cdajl, you need an active mobile number and a valid email address. You will need to provide your name, mobile number, password, and date of birth in the registration form. Please note that cdajl is only for people aged 21 and above. After registration, submitting the required information for account verification will give you access to the full platform.

No, each person can only create one cdajl account. If the same person opens multiple accounts, it will be considered a rule violation and the relevant accounts may be suspended. If you have any trouble logging in to your account, contact our live chat support — we are always ready to help.

You can go directly to the login page by clicking the "cdajl Login" link in the top navigation menu of the site. You can also access it directly at /cdajl-login. The login works fully on mobile browsers as well — you can play from your mobile without downloading a separate app.

Click the "Forgot your password?" option on the login page. You will receive a password reset link using your registered mobile number or email. If you have trouble with this process, contact cdajl live chat support — our team is available in Bengali 24 hours a day, 7 days a week.

The account verification process is done for your own security. It ensures that only you can manage your account and reduces the risk of financial fraud. cdajl uses SSL encryption and ensures fair play — once verification is complete, you will have access to the full platform including faster withdrawals.

Deposits and Withdrawals

Payment questions

Deposits to cdajl via bKash are usually instant — in most cases your account balance is updated within a few minutes. The minimum deposit amount is ৳200. If a transaction is delayed, contact our live chat with your bKash transaction reference number.

Yes, you can deposit at cdajl using four payment methods — bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount for each method is ৳200. Choose whichever method suits you — the same secure process is followed in all cases.

Withdrawals from cdajl are generally completed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳800. Having your account verification completed makes the process faster. For bank transfers, the bank's own processing time may be added.

cdajl does not charge any extra fees for deposits or withdrawals. However, your mobile banking or bank service provider may apply their own transaction charges. Contact your service provider or cdajl support for the latest fee information.

bKash and Nagad are generally known as the fastest withdrawal methods since funds are sent directly to your mobile wallet. Rocket also processes quickly. Bank transfers may take a little longer due to the bank's own processing time. All methods aim to complete within 15 minutes to 2 hours.

Games and Rules

Gameplay questions

You can bet on BPL (Bangladesh Premier League) and many other cricket tournaments in the cdajl sportsbook section. Markets such as match result, toss, and top batter are available before the match starts. With in-play betting you can also place bets while the match is in progress. The rules for each bet are clearly shown on the betting slip. Visit our cricket page for more details.

cdajl offers slot games from various top providers including PG Soft, Pragmatic Play, and JILI. Popular games such as Fortune Tiger, Gates of Olympus, Fortune Gems, and Sweet Bonanza are available. All slot games are operated under fair play principles. Go to the slots page and filter by game category to find your preferred game.

cdajl live casino offers real dealer games from well-known providers including Evolution Gaming and Ezugi. Live roulette, live blackjack, live baccarat, live Andar Bahar, and many more games are available. Every table is run with a real dealer via high-definition video streaming — get the real casino experience from home.

RTP (Return to Player) is a theoretical figure showing what percentage of total bets a game returns to players over the long term. A higher RTP means more returns for the player over time. All games at cdajl are run through certified software providers that guarantee fair play and a Random Number Generator (RNG). Results in individual sessions may vary up or down.

Yes, cdajl is fully mobile-friendly. You can access the site directly from the browser on any Android or iOS smartphone and play all games. There is no need to download a separate app. All slots, live casino, and sports betting work smoothly on mobile and touch controls are supported.

Aviator is a crash game by Spribe where a plane starts flying and a multiplier keeps increasing. You need to "cash out" before the plane crashes. The longer you wait to cash out, the higher the multiplier — but if it crashes, you lose your bet. Find Aviator on the cdajl casino page.

Bonuses and Promotions

Bonus questions

The cdajl welcome bonus is up to 200% of your first deposit, up to ৳8,000. That means if you deposit ৳1,000, you will receive ৳2,000 as a bonus. After opening a new account, this bonus is automatically added on your first deposit. The wagering requirement for this bonus is 10x.

A 10x wagering requirement means that to withdraw your bonus money, you need to place bets totalling 10 times the bonus amount. For example, if you receive a ৳2,000 bonus, you need to place a total of ৳20,000 in bets — after that, winnings from the bonus become withdrawable. This is a relatively low requirement within the industry.

The cdajl VIP program has three tiers — Bronze, Silver, and Gold. Based on your regular play and betting activity, you are automatically moved up to a higher tier. Bronze earns a weekly cashback of 0.3%, Silver 0.5%, and Gold up to 0.8% weekly cashback. The more you play, the faster you move to a higher VIP tier.

cdajl VIP cashback is paid out on a weekly basis. A set percentage based on your VIP tier (Bronze 0.3%, Silver 0.5%, Gold 0.8%) is added to your account at the end of each week. This cashback is directly usable — you can ask our live chat for detailed terms.

Each bonus has a set expiry period. If the wagering requirement is not met within the given time, the bonus expires automatically. You can check the time limit and terms for using a bonus in the promotions section of your account. Contact live chat for any questions.

Security and Responsible Gaming

Security questions

cdajl uses industry-standard SSL encryption to keep all your personal and financial information secure. Our servers undergo regular security checks. Your information is not sold to third parties. You can read our privacy policy for more details.

cdajl is only for people aged 21 and above. Age is verified during registration and proof of age may be requested during the account verification process. Protecting minors from gambling is a core part of our responsible gaming policy.

When gaming goes beyond entertainment and becomes a problem, it is important to seek help. cdajl has self-exclusion (temporarily or permanently removing yourself), deposit limits, and cooling-off periods available. To activate these features, contact our 24/7 live chat or email [email protected]. Visit the responsible gaming page for more details.

For temporary self-exclusion, you can apply to reactivate your account after the set period ends. For permanent self-exclusion, the option to reopen an account is limited. Your mental health and financial wellbeing are our highest priority. Talk to our support team before taking any step.

The cdajl support team is available in Bengali 24 hours a day, 7 days a week via live chat. You can start a live chat from any page on the site. You can also write to [email protected] by email. There is no phone or WhatsApp support — all contact is through live chat and email.

Need more help?

If you cannot find the answer to your question here, our support team is always ready.

Live Chat

24/7 live chat support in Bengali. The fastest way to get help.

Email Support

For detailed questions, write to: [email protected]

Responsible Gaming

For gaming concerns or to set limits, visit our responsible gaming page.

Still have questions? Contact support

The cdajl Bengali-speaking support team is with you 24/7 for any issue. Start on live chat or log in directly.